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Another great stay at the Mercure Hotel
The Mercure Hotel has never failed to let us down. Chris the manager and his staff ensured that our stay was another great experience. We stayed for 2 nights in our favourite suite, the George Suite. The hotel is meticulously clean and the hotel did everything in accordance with the government's Covid-19 guidelines.
Visited to celebrate a birthday and surprise engagement
Absolutely loved this hotel! First of all the staff were warm, friendly and helpful. Me and my partner got engaged the same day and we were lucky enough to receive a beautiful room upgrade. Fantastic location, close to bars, shops and activities. Would stay here again 100%
Chris Docherty
Stayed here with work and was unsure of the area, got great information for where to get food and drink locally by the very helpful Sophia, I can't thank her enough for the advice, food and drink in Faradays across the street was excellent
Amazing service!!
The hotel is gorgeous for a start, but we also had a slight issue with our room and Sophia and the management team couldn’t have been more accommodating. They were so friendly and personable, and they sorted us out right away. I couldn’t recommend this hotel enough!
Quirky and cool
Lovely place to stay, quirky and cool decor, pleasant, helpful, staff. Right in the Lace market area, great for nights out or nights in, or even a lazy day to get away from it all. We will be back (again!)
SIMPLY WONDERFUL!!!
Well.......where do I begin? I had the absolute pleasure of staying in this delightful hotel for 5 nights. The purpose of my visit was for Buisness. My company also hired one the conference rooms to run our training course for 5 days.
The outstanding customer service received literally begin from the moment of booking. The communication from Chris was extremely prompt and efficient, he ensured that every single one of our needs where catered for and emailed very clear directions for unloading and parking options which was very helpful.
I arrived on the Sunday evening and received a very warm welcome. Checking in was easy, friendly and informative. I was also offered help to carry all of the training kit to the conference room.
The conference room was very light, airy, clean, modern, comfortable and very well maintained. It was thoroughly cleaned and sanitised daily. I was able to keep my kit in there for the 5 day duration as it was securely locked once I had finished for the day.
I had the pleasure of staying in one of the suites and Ooooh how sweet it was!!! the bathroom was spotlessly clean with a separate bath and shower. I never usually have baths in hotels but I most certainly had a long soak or two in this one :) .
The bed was so so comfortable, faculties in the room were more than sufficient, there was nothing more I could have asked for.
With my Buisness I spend a lot of time away from home staying in different hotels most weeks. May I say this little Gem is by far my most absolute favourite one of all and I cannot wait to return next month.
My whole experience was simply wonderful. I felt like I was away on a city break, not work. The decor is beautiful with so much character in every inch of the hotel.
Last but most certainly not least, every staff member are all so lovely and could not do enough to ensure I was okay and comfortable. Nothing was ever too much bother. It was evident that they all enjoy their job. I felt like part of a little family.
As a female traveling and working alone that is extremely important to me to feel safe, welcome and secure in my environment.I would like to say a massive thank you in particularly to Chris, Sabrine, Joanna and the fabulous Sophia. Thank you for my making my stay so lovely.
You are all an absolute CREDIT to the company.
Michele
What a nice and friendly hotel to stay in :)
These are strange times what with the pandemic but staying in the Mercure Nottingham to attend an interview was brilliant-I didn't want to check out and leave! The staff were really friendly and welcoming and doing a great job to cope with the strange times that we live in. Temperature was just right (not too hot, not too cold) and the bed was really very comfortable. The shower ran at a good pressure. The cooked breakfasts were very tasty and delivered to the door due to COVID regs-it was brilliant to have a veggie cooked breakfast!
It was a great trip and I would love to stay again-thanks to the brilliant staff!
Great stay
Really enjoyable stay, the staff were very welcoming to me, friendly during my stay and helpful nothing was too much trouble. The Breakfasts were nice great room service as we had to have breakfast there due to covid but actually I liked that as it added to the experience for me and the room was really nice and clean. Will definately return and styy here again.
Excellent customer service
Me and my partner was due to stay but to some circumstances and covid this was not possible. I would like to say that even though we didn't make it to the hotel we still received amazing customer service! I will definitely be staying in the future! I would especially like to thank Chris for keeping me updated throughout the whole process of giving me a refund due to covid too.
Excellent
I have placed several employees here over the last 4 months and have stayed myself . Staff are fantastic. Friendly and helpful. The only reason we have left is due to t3 corona virus impact. We are booked back in as soon as it re-opens . I would recommend this hotel over all the others the lads and myself have previously stayed in.