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Fantastic experience, Sabrin was amazing showing outstanding customer care, thank you
Fantastic hotel, Sabrin was amazing
This was the 2nd time I have stayed at the Mercure in Nottingham within the past 2 years and honestly I can say that standards have not slipped at all.
This time around they have exceeded my expectations and Sabrin, was absolutely amazing.
I made this booking at the 11th hour needing a hotel to stay in for the evening of my call, and in fact Sabrin was able to successfully turn my room around for me to check into within a 45 minute notice period, I feel that Sabrin gave me her name as a point of contact and took responsibility for my 5 star rating experience , exceeding customer care and taking responsibility in my eyes for the high quality of my stay, which was successfully done.
As always the room which I requested very last minute exceeded my expectations for cleanliness, and honestly I believe the whole team at the Mercure made my stay enjoyable and worry free.
The breakfast team and breakfast choice exceeded my expectations and there was a clear choice for me as a meat eater, and the other person who I was with who is vegan, catering easily to us both.
Honestly, hands down thank you to the Mercure, in Nottingham and Sabrin for this excellent service,
I will be seeing you again in the future.
Wonderful Hotel, lovely staff
What great people, lovely hotel with great character and great location. The bar downstairs is a great atmosphere with nice seating and a wide drinks choice. Sabin the manager was brilliant and really helpful.
Excellent customer service
I arrived after a long day and terrible nights sleep at the Travelodge in Leeds. Sabrin Darren speedily gave me my key and checked me in. She moved me to the fourth floor to ensure I had a quiet night. Best customer service and I’ll definitely return.
Fab place
Stayed here for 1 night on a shopping trip.
Fantastic staff , especially Mandy , she upgraded us for free ! Lovely lady , nothing was too much trouble! Highly recommend, will definitely be booking again !!
wonderful hotel
me and a group of friends stayed at the hotel on the 18th of September, we felt so welcomed by the lovely staff on reception and the breakfast team.
we will definitely be coming back we and will recommend this lovely hotel to anyone, such a great location for a night out or to even explore what Nottingham has to offer.
thank you so much guys
Excellent stay
We stayed here as my son was getting married, form check in to check out the staff were amazing so friendly the manager on duty when we checked was really friendly.
The house keeping staff were lovely chatting to us on the day of the wedding and remembering us the following day asking if we had had a nice day and how lovely we all looked.
I must admit I am a terrible sleeper but had 2 great nights sleep which is unheard of from me. Will definitely be going back oh yes and breakfast is fab so much choice. Thank you all for a great stay.
Unexpected Surprise
We only stayed in Nottingham for a day / night before travelling to Alton Towers the next day. We were both pleasantly surprised by the hotel which holds a lot of history and character. The room was very comfortable and had no interruptions from outside noise despite its location. There is a cool bar downstairs with a pool table if you’re looking for a quick drink before dinner.
The staff are polite and welcoming. We even got a complimentary upgrade which was a lovely surprise.
The area has lots to do nearby, plenty of restaurants and bars so you won’t be bored.
We would definitely come back if we find ourselves in Nottingham again. Can’t find any fault with the hotel
5* CUSTOMER SERVICE
I couldn’t be happier with the service I was given over the phone by Sophia and the team. Brilliant!! To say I called on a busy Saturday night panicking over my cancellation not working and being charged £800, they did everything they could to help and I now no longer need to stress. Everything was going very wrong this week so a HUGE thank you to the team for sorting my issue so quickly!! Their customer service was fantastic. THANK YOU! :)
Overnight stay
The Mercure is a fantastic hotel for those who like to be in the heart of the city
The room was fantastic we were upgraded to the curiosity room which was full of quirky objects great comfortable bed and roll top bath
The receptionists Sabrina and Sophia could not have been more helpful
The breakfast was very good great choice and attentive staff
The hotel was very clean
We have been more than satisfied and will stay again
Excellent Stay
Booked a stay last year due to Covid had to re-arrange to this August Sabrin (operations Manager) was amazing with this, we had to re-arrnage quite a few times and she was more than happy to help and was very warm and friendly. Hotel was lovely there was 20 of us staying and we all had a lovely time with no issues. Would highly recommend stopping, and will defiantly go back on our next work night out.