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Amazing stay!!
We went Nottingham for a short break and decided to stay at Mercure Hotel. The room was great and very spacious, everything clean and the staff were beyond friendly!! 100% best customer service offered at a hotel. Will definitely come back!
Amazing hotel
I visited the hotel for a celebration of my birthday, on the way to the hotel I proposed to my partner and we got engaged.
Not only did the staff welcome us and make us feel very welcome, when we told them of our engagement they were very kind, super lovely and upgraded us on the spot to make it even more special.
The facilities are fantastic, the room was gorgeous and well decorated. The staff were really helpful and made us feel super welcome the whole time we were there. I could not thank them enough and I cannot wait to go back.
Excellent
We had a lovely stay at Mercure hotel and we will definitely be coming back to stay again. Sophia provided a great service and catered to all our needs with no trouble at all. The room was very clean to a high standard and a great size.
Amazing
Had the weekend in a suit room, very clean and amazingly decorated! Great location and discounted parking nearby. Sophie and rest of the staff were super friendly and helpful, would deffo recommend. Thank you!
Another great stay at the Mercure Hotel
The Mercure Hotel has never failed to let us down. Chris the manager and his staff ensured that our stay was another great experience. We stayed for 2 nights in our favourite suite, the George Suite. The hotel is meticulously clean and the hotel did everything in accordance with the government's Covid-19 guidelines.
Visited to celebrate a birthday and surprise engagement
Absolutely loved this hotel! First of all the staff were warm, friendly and helpful. Me and my partner got engaged the same day and we were lucky enough to receive a beautiful room upgrade. Fantastic location, close to bars, shops and activities. Would stay here again 100%
Chris Docherty
Stayed here with work and was unsure of the area, got great information for where to get food and drink locally by the very helpful Sophia, I can't thank her enough for the advice, food and drink in Faradays across the street was excellent
Amazing service!!
The hotel is gorgeous for a start, but we also had a slight issue with our room and Sophia and the management team couldn’t have been more accommodating. They were so friendly and personable, and they sorted us out right away. I couldn’t recommend this hotel enough!
Quirky and cool
Lovely place to stay, quirky and cool decor, pleasant, helpful, staff. Right in the Lace market area, great for nights out or nights in, or even a lazy day to get away from it all. We will be back (again!)
SIMPLY WONDERFUL!!!
Well.......where do I begin? I had the absolute pleasure of staying in this delightful hotel for 5 nights. The purpose of my visit was for Buisness. My company also hired one the conference rooms to run our training course for 5 days.
The outstanding customer service received literally begin from the moment of booking. The communication from Chris was extremely prompt and efficient, he ensured that every single one of our needs where catered for and emailed very clear directions for unloading and parking options which was very helpful.
I arrived on the Sunday evening and received a very warm welcome. Checking in was easy, friendly and informative. I was also offered help to carry all of the training kit to the conference room.
The conference room was very light, airy, clean, modern, comfortable and very well maintained. It was thoroughly cleaned and sanitised daily. I was able to keep my kit in there for the 5 day duration as it was securely locked once I had finished for the day.
I had the pleasure of staying in one of the suites and Ooooh how sweet it was!!! the bathroom was spotlessly clean with a separate bath and shower. I never usually have baths in hotels but I most certainly had a long soak or two in this one :) .
The bed was so so comfortable, faculties in the room were more than sufficient, there was nothing more I could have asked for.
With my Buisness I spend a lot of time away from home staying in different hotels most weeks. May I say this little Gem is by far my most absolute favourite one of all and I cannot wait to return next month.
My whole experience was simply wonderful. I felt like I was away on a city break, not work. The decor is beautiful with so much character in every inch of the hotel.
Last but most certainly not least, every staff member are all so lovely and could not do enough to ensure I was okay and comfortable. Nothing was ever too much bother. It was evident that they all enjoy their job. I felt like part of a little family.
As a female traveling and working alone that is extremely important to me to feel safe, welcome and secure in my environment.I would like to say a massive thank you in particularly to Chris, Sabrine, Joanna and the fabulous Sophia. Thank you for my making my stay so lovely.
You are all an absolute CREDIT to the company.
Michele